White Moon – I

Each piece may vary slightly in color, shape and size. Items are handmade, variations occur in glaze and clay and are celebrated.
 
Most handmade ceramic pieces are food, dishwasher and microwave safe, with the exception of pieces with gold luster or metallic decals.

As with any ceramic item handwashing is encouraged.

Returns or exchanges are not accepted simply due to the nature of shipping costs for returning items and for the possibility of breakage upon return shipment by customer.

If you are not satisfied with your purchase, please contact us so that we can help make your shopping experience a good one. It is our goal to provide you with a positive shopping experience and a handmade item that you will love and adore.

Please contact us directly so we can find a solution to the problem if you are not completely satisfied with the purchase of your ceramic piece.

Refunds or returns ONLY on a case by case basis in this event.

Any and all shipping charges are non-refundable in the event of a return or exchange. The customer is responsible for all shipping costs associated with the exchanging or returning of products.

BREAKAGE POLICY
It is true that boxes get tossed around in shipping. If your pottery arrives damaged, please let us know immediately we are here to help!

*Please do not discard the damaged product or packaging as this is required from USPS and FED EX*
Snap a pic of the damaged piece(s) and email us so we can file a claim and get a replacement or refund out as quickly as possible.

Any and all shipping charges are non-refundable in the event of a return or exchange. The customer is responsible for all shipping costs associated with the exchanging or returning of products.

Shipping will not be refunded if an item arrives broken. We will refund the price of the item or replace it.

Any and all shipping charges are non-refundable in the event of a return or exchange. The customer is responsible for all shipping costs associated with the exchanging or returning of products.

My prices for shipping are for FED EX GROUND or USPS PRIORITY MAIL

I ship fully insured.

All orders will be carefully packaged and insured and shipped via FED EX or USPS.

PLEASE NOTE we are not responsible for theft or damage to packages once delivered.

If you do not want FedEx or USPS to leave a package at your door, please contact us to alert FedEx that a signature is required for delivery.

Upgraded shipping is available by request. The customer is responsible for the extra shipping fees.