Pattern Mug – Orange Diamond

RETURN POLICY

Returns or exchanges are not accepted simply due to the nature of shipping costs for returning items and for the possibility of breakage upon return shipment by customer.

If you are not satisfied with your purchase, please contact us so that we can help make your shopping experience a good one. It is our goal to provide you with a positive shopping experience and a handmade item that you will love and adore.

Please contact us directly so we can find a solution to the problem if you are not completely satisfied with the purchase of your hand made item.

Refunds or returns ONLY on a case by case basis in this event.

SHIPPING POLICY

Should there be shipping overages a refund will be issued after the shipping price has been calculated and processed.

My prices for shipping are for UPS, FED EX GROUND or USPS FIRST CLASS.

I ship fully insured.

All orders will be carefully packaged and insured. 

PLEASE NOTE we are not responsible for theft or damage to packages once delivered.

• If you do not want UPS, FedEx or USPS to leave a package at your door, please contact us to alert them that a signature is required for delivery.
• Upgraded shipping is available by request. The customer is responsible for the extra shipping fees.

It is true that boxes get tossed around in shipping. If your pottery arrives damaged, please let us know immediately we are here to help!

*Please do not discard the damaged product or packaging as this is required from USPS and UPS and FED EX*
Snap a pic of the damaged piece(s) and email us so we can file a claim and get a replacement or refund out as quickly as possible.

Any and all shipping charges are non-refundable in the event of a return or exchange. The customer is responsible for all shipping costs associated with the exchanging or returning of products.

Shipping will not be refunded if an item arrives broken. We will refund the price of the item or replace it.